Only days after an Apple employee lost his appeal over company rants on a social media platform, the guidelines were subsequently leaked to the. Staff are not permitted to post messages or commentary on any Mac or Apple related websites; whether they identify themselves as Apple employees or not. A Southern California Edison has staff physicians and part- time specialists to provide for its employees. Vacation A Employees at Polaroid, based in Cambridge, Massachusetts, get to choose by vote one paid holiday a year in addition to the nine regular ones provided by the company. A At Apple Computer in Cupertino,. Handbook, you will find the Company's Code of Conduct, which sets forth the fundamental principles and key. Apple Central expressly prohibits any form of employee harassment, discrimination or other inappropriate. Jewels and glittery decorations are unsafe and cannot be worn by restaurant staff. ❖ Solid black.
Apple is the fastest growing retailer in history and has dominated the holy covet of retail metrics, sales per square foot, almost since its inception, which hit. Pair that with rampant expansion plans that puts the technology giant at 420+ stores around the world, and we're talking some serious revenue numbers, about in the first quarter of 2016. Smooth Jazz Hits For Lovers Rar File.
Keeping all that in mind, more and more retailers are trying to figure out Apple's 'secret sauce' when it comes to its retail experience, specifically when it comes to customer service, hoping to inspire the same degree of customer loyalty or 'cult following' that Apple has. In this post, I'll dissect some of the core elements that Apples uses to train its retail staff when it comes to delivering a great customer experience so that you as a small business retailer can walk away with some gems of how you can rethink customer service in your own store to inspire greater brand loyalty. Let's get started. Sims 1 Superstar Skinstore there. Picking the Right Apples The staff at Apple retail stores are all screened and trained with a great deal of scrutiny before they make it out onto the sales floor to interact with customers. The biggest determining factor for being hired though is how much of an Apple evangelist they are and how well they fit into the team., author of two books about Apple, describes getting in as follows, 'you've got to be totally wedded to the culture (at Apple). You've got to love the product and what it is. They love the product.'
But just how hard is it to get a job at an Apple retail store? Former SVP of Retail Ron Johnson was once quoted as saying that it's than being accepted by Stanford University. They also have one of the lowest employee turn-over rates according the insiders. With that, here's a list of questions to help you reflect on your current hiring process: • Do your sales staff evangelize your products?
• Do they love and care about your brand? • How picky are you when it comes to finding the right 'type' of fit for your brand? • What's your employee turn-over rate? Selling the A.P.P.L.E. Way When Apple's Genius Training Student Workbook was two years back, it revealed a great deal about the extent to which the company goes to sufficiently train and produce the level of quality service anyone who's visited an Apple store comes to expect. Not only does it comprise a list of Do's and Don'ts, it goes right into the specifics of which words they're not allowed to use, and how to identify and take advantage of our emotions.
In fact, every thing you've expected from the moment you walk in to the time you leave has been tediously thought out and most of it scripted. So what does A.P.P.L.E. Really stand for when it comes to training staff how to sell? It actually means: • A - Approach customers with a personalized, warm welcome. • P - Probe politely to understand all the customer's needs. • P - Present a solution for the customer to take home today.
• L - Listen for and resolve any issues or concerns. • E - End with a fond farewell and an invitation to return. Here's how this might play out in real life: You: Strolling by, you decide to take a peak into the wondrous and magical Apple store at the mall or out on the street. Apple Staff: Hey, how's it going? (warm, disarming smile) (A) You: Good, I'm just thinking of getting an iPad. Just not sure which one's right for me.
Apple Staff: I see, what do you plan on doing with that iPad? (P) You: Mostly for entertainment, watching Netflix, reading, and Facebook. Apple Staff: Okay, well, I think you'd really love our 16GB iPad, now do you have a preference for size or color? (P) You: Well, I'd like to be able to put into my purse and not feel weighed down.
So I guess the iPad Mini would be best, maybe white, but I don't want to get it dirty. I'm just not sure. Apple Staff: Absolutely, completely understand, I actually have a black iPad mini and it's super lightweight which I carry around to read on the subway ride to work. Java Adobe Pdf Printer. I picked the black one because, I found it easier to read on. (L) You: Okay, well I guess I'll take the 16GB black iPad mini then. Apple Staff: Great, I'll just grab it from the back and we'll get you checked out.